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Influcoach Terms of Service

DRAFT PENDING LEGAL REVIEW. This document is an internal draft prepared for review by qualified legal counsel. It is not yet a published agreement, and it is not legal advice. Do not treat it as final. This banner is removed only at publication, after legal review.

Last updated: May 26, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") are a legal agreement between you and Influcoach Inc. ("Influcoach," "we," "our," or "us"), a company in Canada with its mailing address at 2000 Thurston Dr, Unit 5, Ottawa, ON K1G 4K7, Canada. They govern your access to and use of the Influcoach application at influcoach.app and our marketing site at www.influcoach.app (together, the "Service").

By creating an account, starting a trial, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference and which explains how we collect and process your information.

2. Description of Service

Influcoach is an AI-powered fitness coaching application offered on a subscription basis. The Service generates personalized training, nutrition, and supplement plans for you and provides an in-app coach chat. References in these Terms to "your AI coach" or "your selected coach" mean the in-app coaching experience you interact with, and not any specific named individual.

The Service is currently provided as a web application. We may add, change, or remove features over time, and we may make additional platforms available in the future. We will continue to operate the Service in line with these Terms as updated under Section 16. We do not guarantee that the Service will be available at all times or in all locations, and we may impose limits on certain features or restrict access to parts of the Service.

3. Eligibility and Age Requirement

You must be at least 18 years old, or the age of majority in your jurisdiction, whichever is higher, to create an account or use the Service. By using the Service, you confirm that you meet this requirement. The Service is not intended for, and may not be used by, anyone under this age. Our handling of age and children's information is described in our Privacy Policy, Section 10.

4. Accounts and Registration

To use the Service, you create an account using your email address and a password, or by signing in with Google. You agree to provide accurate and complete information and to keep it current. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use of your account.

You may use only one account, and your account is personal to you. You may not share, sell, or transfer your account or your access to the Service.

You may delete your account at any time. Our deletion process, including the period during which we may prevent re-registration with the same email address to reduce trial abuse, is described in our Privacy Policy, Section 9.

5. Subscriptions, Free Trial, and Billing

The Service is offered on a paid subscription basis, with a free trial period at the start. Payments are processed by Stripe through Stripe Checkout. Stripe collects your payment card details directly, and Influcoach never sees or stores your full card number. Payment information is handled as described in our Privacy Policy, Sections 2 and 5.

Free trial. Your subscription begins with a free trial of three days, which is 72 hours measured from the time your trial starts. To begin the trial, you must provide a valid payment method through Stripe Checkout. During the trial, you have access to a limited allowance of the Service: up to 20 chat messages with your AI coach, one plan generation, and zero goal pivots. These allowances are fixed for the trial period.

Automatic conversion to a paid subscription. At the end of the 72-hour trial, your trial automatically converts into a paid, recurring subscription, and your payment method is charged for the plan you selected, which is either monthly or annual. The 72-hour period is shown to you for your information only; it does not by itself end your access. In the normal flow, the trial does not expire into a locked screen. Instead, it converts to a paid subscription. The price that applies is the price shown to you at checkout. Your subscription then renews automatically at the start of each billing period (each month or each year, depending on the plan you chose) until you cancel.

How to cancel. You can cancel your subscription at any time from the Settings area of the application. Cancellation takes a single confirmation step. To avoid being charged for your first subscription period, cancel before the end of your three-day trial. If you cancel after your subscription has started, your cancellation takes effect at the end of your current paid billing period.

Access after cancellation. When you cancel a paid subscription, you keep access to the Service until the end of the billing period you have already paid for. After that, your paid access ends. Cancelling does not restart your trial, and you are not eligible for a second free trial.

Failed payments. If a charge to your payment method fails, whether at the end of the trial or at a later renewal, your access to paid features may be suspended until a successful payment is made. We may attempt to charge your payment method again in line with standard payment-processing practice.

Refunds. Subscription fees are non-refundable. We do not provide refunds or credits for the current or any partial billing period, including for periods during which you did not use the Service. You can cancel at any time to prevent future charges, as described above. Because the trial is free, cancelling before the trial converts means you are not charged at all.

Taxes. The price shown at checkout may not include applicable taxes. You are responsible for any sales, use, value-added, or similar taxes associated with your subscription, which may be added at checkout or on your invoice.

Price changes. We may change our subscription prices. If we do, the new price applies to your future billing periods, and we will give you reasonable advance notice before a price change takes effect. If you do not agree to a new price, you can cancel before it applies, as described above.

Currency. Prices are charged in the currency shown to you at checkout.

6. Communications and Notices

Influcoach communicates with you primarily by email. By creating an account, you consent to receive account, security, transactional, and billing communications from us electronically, including by email and within the application. These communications include items such as account and security notices, billing notices, and payment receipts issued by our payment processor. You agree that electronic communications satisfy any legal requirement that such communications be in writing. Keeping your email address current is your responsibility, as described in Section 4. You can reach us using the details in Section 18.

7. AI-Generated Content and No Professional Advice

Your training, nutrition, and supplement plans, and the responses from your AI coach, are generated by artificial intelligence (Anthropic's Claude). AI-generated content may contain errors, omissions, or inaccuracies, and may not be appropriate for your individual circumstances.

Influcoach provides general fitness and educational information only. It is not medical advice, and it is not a substitute for a licensed physician, dietitian, or other qualified professional. You should consult a doctor before starting any training, nutrition, or supplement program, especially if you have a medical condition, an injury, or are pregnant. You assume the risk of physical activity, and you are responsible for exercising your own judgment and for seeking professional advice where appropriate.

Do not rely on AI-generated content as your sole basis for decisions about your health, diet, supplementation, or exercise. For how your health information is processed in order to generate this content, see our Privacy Policy, Sections 3 and 5.

8. Acceptable Use

When you use the Service, you agree to:

  • Use the Service only for lawful purposes and in line with these Terms
  • Provide accurate information, including accurate health and fitness information, and understand that you are responsible for the accuracy of what you provide
  • Keep your account credentials secure and not let others use your account
  • Refrain from interfering with, disrupting, or attempting to gain unauthorized access to the Service or its systems
  • Refrain from uploading or transmitting malware or any code intended to harm, disable, or compromise the Service
  • Refrain from accessing the Service through automated means, such as bots or scrapers, except as we expressly permit
  • Refrain from copying, reverse-engineering, or attempting to derive the source code of the Service, except to the extent this restriction is prohibited by law
  • Refrain from impersonating any person or misrepresenting your affiliation with any person or entity
  • Refrain from using the Service to violate the rights of others, including intellectual property and privacy rights
  • Refrain from reselling, redistributing, or commercially exploiting the Service or its content without our written permission

You must hold the rights to any content you upload to Influcoach, such as screenshots you submit with a support request.

9. Third-Party Services

The Service relies on and integrates with third-party services, including our payment processor (Stripe) and sign-in provider (Google), as well as the other providers listed in our Privacy Policy, Section 5. Your use of those third-party services is governed by their own terms and privacy policies. We are not responsible for the acts, omissions, content, or policies of third-party services, and your dealings with them are solely between you and the third party. If a third-party service becomes unavailable, some features of the Service may be affected.

10. Intellectual Property and License

The Service, including its software, design, text, graphics, logos, and the structure and presentation of the plans it produces, is owned by Influcoach or its licensors and is protected by intellectual property laws. Subject to these Terms and your active subscription or trial, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal fitness use.

You retain ownership of the information you provide to us, including your health and fitness information and the content of your messages. By using the Service, you grant Influcoach a license to process, store, and use that information as needed to provide and improve the Service, as described in our Privacy Policy. You may not reproduce, distribute, or create derivative works from the Service or its content except as expressly permitted by these Terms.

Feedback. If you send us feedback, suggestions, or ideas about the Service, you grant Influcoach a perpetual, irrevocable, royalty-free license to use them without restriction and without any obligation to you.

11. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Influcoach makes no warranties, whether express or implied, regarding the Service, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any AI-generated content, plan, or coaching response will be accurate, complete, reliable, or suitable for you. We make no warranty regarding any fitness, health, body composition, or performance outcome from your use of the Service.

12. Limitation of Liability

To the fullest extent permitted by law, Influcoach and its officers, directors, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or relating to your use of, or inability to use, the Service. This includes any damages arising from AI-generated content, from any plan or coaching response, or from any fitness, health, or physical-activity outcome. These limitations apply even if we have been advised of the possibility of such damages, and they apply together with the disclaimers in Section 7 and Section 11. Where liability cannot be excluded by law, our total liability is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

13. Suspension and Termination

You may discontinue using the Service at any time, and you may cancel your subscription as described in Section 5 or delete your account as described in our Privacy Policy.

We may suspend or terminate your access to the Service, in whole or in part, if you violate these Terms, including the Acceptable Use requirements in Section 8, if your payment fails as described in Section 5, if we are required to do so by law, or if we reasonably believe your use poses a risk to the Service or to other users. Where practical and lawful, we will give you notice. We may also suspend or discontinue the Service, or any part of it, for maintenance or business reasons.

If your account is terminated, your right to use the Service ends. The provisions of these Terms that by their nature should survive, including Sections 8 through 15, will survive termination. Termination does not entitle you to a refund, as described in Section 5.

14. Indemnification

You agree to indemnify and hold harmless Influcoach and its officers, directors, employees, and service providers from and against any claims, damages, losses, liabilities, and expenses, including reasonable legal fees, arising out of or relating to your use of the Service, your violation of these Terms, your violation of any law, or your infringement of the rights of any third party.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada that apply there, without regard to conflict-of-law principles. You agree that any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada, and you consent to the personal jurisdiction of those courts.

16. Changes to These Terms

We may modify these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make a material change, we will take reasonable steps to notify you. Your continued use of the Service after the changes take effect means you accept the revised Terms. If you do not agree to the revised Terms, you should cancel your subscription and discontinue use of the Service.

17. General Provisions

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be applied to the maximum extent permitted by law.

Entire agreement. These Terms, together with our Privacy Policy, form the entire agreement between you and Influcoach regarding the Service and supersede any prior agreements on that subject.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control.

Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

No third-party beneficiaries. These Terms do not create any rights for anyone other than you and Influcoach.

Relationship of the parties. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and Influcoach.

18. Contact Information

If you have questions about these Terms, contact us at:

Influcoach Inc.
2000 Thurston Dr, Unit 5
Ottawa, ON K1G 4K7, Canada
Email: support@influcoach.app